Privacy Policy

The personal information that we may request for use and processing includes, but is not limited to, the following:

• Any information that you provide to us when filling out forms on the registration pages in our accounts, as well as any other information that you additionally send via the website or by e-mail (for example, first and last name, date of birth, email address, phone number);
• Correspondence with us via website, email, web chat or other communication methods;
• The entire transaction history in the player’s account, regardless of whether it is carried out through the website or through other means of communication;
• Logins and credentials for logging into websites, including traffic information, geolocation data (GeoIP), browser/device information, web logs, activity logs and other traffic information recorded in our system;
• Documents and confirmations that we request to verify your account, process deposits or withdrawals, as well as to conduct fraud checks.

We process your personal data that we receive from you in order to provide our services. In particular, your information will be used for the following purposes:

• Processing your bets and financial transactions. This includes the use of credit cards and online payment systems;
• Providing you with gaming and other additional services that you request on our website;
• Providing customer support, for example, assistance in setting up and managing your account;
• Identification and implementation of necessary verification measures;
• Informing registered players about our promotional offers or promotional information from our selected partners, associate members and affiliates (only if the players agree to receive such marketing materials);
• Compliance with legislation, including Anti-Money Laundering (AML) and Terrorist Financing (CFT) laws;
• Monitoring and investigation of transactions in order to prevent fraud, abuse of terms, money laundering and other illegal or illegal activities in the field of gambling;
• Analyzing trends in customer behavior through marketing research (participation in surveys is voluntary, and you can always opt out);
• Conducting research and statistical analysis of aggregated data.

If you have not refused to receive promotional offers, we have the right to use your personal information, including email and contact number, to send you marketing notifications about products, services and promotions. This may include information about the products and services of our partners, such as casino game providers.

If you decide to stop receiving such marketing messages, you can cancel receiving them in your gaming profile settings or by contacting our support service.

In addition, please keep in mind that by accepting a prize or winning a contest, you agree to use your name and/or pseudonym for advertising and promotional purposes without additional compensation, except in cases where this is prohibited by law.

We are not going to extract your personal information without your consent. However, we may automatically collect certain information about you if you have provided such information when using our services and when interacting with us.

We may also legitimately receive certain personal data from online sellers and service providers, such as fraud prevention companies. Moreover, we reserve the right to involve third-party companies to provide technical assistance, process your online transactions, and receive game content.

We may share the data that you have provided to us with other organizations in our corporate group and with our business partners. These companies include our parent organizations, their parent companies and all subsidiaries of these companies, as well as other organizations with which we cooperate and conclude the necessary contracts. Your information may be processed by one of the companies or another organization within our corporate group, which may involve third parties to perform data processing tasks.

Our company’s employees, including data protection specialists, money laundering prevention experts, payment process and anti-fraud analysts, support service operators, customer retention department employees, VIP player managers, as well as other selected employees, have access to your personal information to fulfill their duties and help you.

Our employees who have access to or are involved in the processing of players’ personal data have signed confidentiality agreements to ensure that players’ confidential information is maintained in accordance with applicable laws on gambling, data protection and privacy.

We do not sell or lease your personal data to external parties.

Personal information will be available to third parties only in the following circumstances:

• In cases where it is prescribed by law;
• If the website needs to transfer data to its payment systems in order to perform payment transactions in accordance with its privacy policy. (In particular, major bank card transactions are handled by Paysafe, whose privacy policy covers such transactions);
• Comply with our legal and regulatory obligations to the relevant licensing and regulatory authorities, as well as all obligations and obligations provided for by any other applicable law and any other relevant regulatory authorities in other jurisdictions;
• When the company considers that disclosure of information is necessary to ensure the safety of the company, participants or other persons, to investigate fraud or in response to a request from government authorities;
• If our marketing contractors need data to do their work;
• Any other third party with the prior consent of the client.

We work with external data processors to process limited personal information on our behalf. These service providers support the website, especially in the areas of website hosting and management, marketing, analytics, website improvement, and email newsletters. We guarantee that the transfer of personal data to the recipient is carried out in accordance with applicable data protection laws and that the data processor has the same obligations as us under the relevant service agreement.

In addition, we may disclose personal information in case of the acquisition of new companies. If there are any changes in the company’s structure, such as a merger, takeover by another company, or partial acquisition, it is likely that our clients’ personal data will be included in the sale or transfer transaction. In accordance with our policy, we will notify our customers by email about the transfer of personal data.

As stated in our Terms and Conditions, you and the casino have the right to decide at any time to close your gaming account. After your account is closed, we will store your personal data for the period prescribed by law. This data will be used exclusively in cases where it is required for investigations carried out by authorized bodies concerning financial reporting, taxation, fraud, money laundering or any other illegal activity.

In addition, we may store anonymized derivatives of your data to improve our content and advertising communications, while automated decision-making will not be applied.

We confirm that when collecting and processing your personal data to manage your gaming account, we follow strict legal requirements for the protection of personal information.

Therefore, we make efforts to protect your personal information and respect your privacy in accordance with modern business practices and current regulations. We try to offer players secure services and take all reasonable precautions to protect all the data you provide.

The right to withdraw consent. In cases where we rely on your consent to process personal data, you have the option to revoke it at any time.

Access to player accounts is only possible with the player’s unique ID and password. You can also activate two-factor authentication (2FA) for additional protection against unauthorized access to your account. You are responsible for keeping your login details confidential and ensuring that they do not fall into the hands of unauthorized people.